Please refer to this page for information on how our services will be modified during the COVID-19/coronavirus outbreak. This page will be updated regularly.
The health of our clients, volunteers, and staff is of the utmost importance to AVLF. We want to continue providing our services to clients in crisis while protecting the health and safety of our community – especially those who are most at risk.
COVID-19 Crisis FAQs
- Our regular intake line at (404) 521-0790 is open as normal during this time. Our phone intake hours are from 9:00 AM-1:00 PM, Monday through Thursday.
- If you are calling for help related to a matter of intimate partner abuse, please call the Safe Families Office between the hours of 9:00 am – 4:00 pm at 404-612-4324.
- Our staff is working remotely, and you should be able to contact us individually as usual! This includes our school- and courthouse-based staff. Click here to see our full staff and contact information.
While the physical location of the Safe Families Office is currently closed, you can still get a protective order remotely.
- If you need to file a protective order, or receive services from the Safe Families Office, call us at 404-612-4324 between the hours of 9:00 am and 4:00 pm, Monday – Friday.
- Survivors who need to file a TPO during this time may still do so in person by visiting the Family Division One Stop Office on the 8th Floor of 136 Pryor Street SW. Family Division will provide the paperwork, but unfortunately will not be referring clients to the Safe Families Office during this time.
- We’re still here to help survivors safety plan, provide legal advice, and discuss options and resources.
- All current protective orders are extended indefinitely until further notice.
- We expect that hearings for extending protective orders will be scheduled remotely soon.
The hours for ex parte hearings will be from 10:00 a.m. – 2:00 p.m. each day. Do not hesitate to call the Safe Families Office if you have questions or concerns about this.
Our Standing with Our Neighbors staff is operating remotely, and we have dramatically expanded our emergency assistance program to help low-income Atlantans in financial crisis during the COVID-19 outbreak.
SWON staff will continue to be available via phone and email, but not in person as we follow recommended guidelines regarding person to person contact.
Our Saturday Lawyer Program has transitioned to an all-digital Saturday Lawyer Day clinic, complete with client interviews and attorney debriefs conducted via Zoom. We are still placing landlord-tenant cases with volunteer attorneys.
The Saturday Lawyer Program’s digital services were recently featured on NPR’s Marketplace with Kai Ryssdal.
The economic consequences of the COVID-19 outbreak will undoubtedly have an impact on our revenue. We are reaching out to foundations for emergency funding (such as the Community Foundation for Greater Atlanta and United Way, who just granted us $150,000 to support our programs through the crisis).
If your financial situation permits, please consider supporting our organization through this difficult time with a monthly commitment, no matter how small. You can donate here.