Please refer to this page for information on how our services will be modified during the COVID-19/coronavirus outbreak. This page will be updated regularly.

 

The health of our clients, volunteers, and staff is of the utmost importance to AVLF. We want to continue providing our services to clients in crisis while protecting the health and safety of our community – especially those who are most at risk.

Community Resources

Modified Services During the COVID-19 Outbreak FAQs

Our regular intake line at (404) 521-0790 is open as normal during this time. Our phone intake hours are from 9:00 AM-1:00 PM, Monday through Thursday.

If you are calling for help related to a matter of intimate partner abuse, please call the Safe Families Office between the hours of 9:00 am – 4:00 pm at 404-612-4324.

Out of a concern for the safety of staff, interns, and volunteers, the Safe Families Office has decided to close its physical location at the Fulton Courthouse until further notice. Our staff members are committed to continuing to assist survivors, and will be available remotely to assist our clients.

If you need to file a protective order, or receive services from the Safe Families Office, call us at 404-612-4324 between the hours of 9:00 am and 4:00 pm, Monday – Friday.

Survivors who need to file a TPO during this time may still do so by visiting the Family Division One Stop Office on the 8th Floor of 136 Pryor Street SW. Family Division will provide the paperwork, but unfortunately will not be referring clients to the Safe Families Office during this time.

Safe Families Office staff will be contacting those who would have otherwise been referred to the SFO the day following their visit to the courthouse. We’ll help survivors safety plan, provide legal advice, and discuss options and resources.

All current protective orders are extended indefinitely until further notice. There will be no evidentiary hearings at this time.

The hours for ex parte hearings will be from 10:00 a.m. – 2:00 p.m. each day.  Do not hesitate to call the Safe Families Office if you have questions or concerns about this.

Beginning Monday, March 16, Atlanta Public Schools will be closed for two weeks, possibly longer. More from APS here.

This means that all of our Standing with Our Neighbors staff will be operating remotely for these two weeks. Additionally, community assistance will be delivered on a strictly emergency basis. We ask for your patience as we make administer assistance based on a limited criteria.

SWON staff will continue to be available via phone and email, but not in person as we follow recommended guidelines regarding person to person contact.

We have moved all of our family law consultations for the week of 3/16 to virtual means. If you’re already a Family Law client, we’ll make sure we send you all the information you need to set up these meetings. Please contact Andrea Taps at ataps@avlf.org with any further questions.

Our Saturday Lawyer Program has transitioned to an all-digital Saturday Lawyer Day clinic, complete with client interviews and attorney debriefs conducted via Zoom. We are still placing landlord-tenant cases with volunteer attorneys.  

Volunteers can register for Saturday Lawyer Clinics here

The economic consequences of the COVID-19 outbreak will undoubtedly have an impact on our revenue. We are reaching out to foundations for emergency funding (such as the Community Foundation for Greater Atlanta and United Way, who just granted us $150,000 to support our programs through the crisis).

If your financial situation permits, please consider supporting our organization through this difficult time with a monthly commitment, no matter how small. You can donate here.

Our physical office is closed at least through April 10, and all in-person events have been cancelled or moved online.

You can see the most up-to-date information on our events here.

Our staff is working remotely. They have access to their email and regular phone lines. You should be able to contact AVLF staff as usual! This includes our school- and courthouse-based staff.

Click here to see our full staff and contact information, and leave a message on our main intake line at 404-521-0790 if you need assistance.

Still have questions? We understand. Email Communications Manager Ashleigh Starnes at astarnes@avlf.org, and she’ll help direct your question to the right place.